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• Work with end users to identify and deliver required PC service levels.
• Liaise with and provide support to end users on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation and notebook hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, and/or e-mails regarding PC and/or hardware problems.
• Maintain an inventory of PCs and related peripherals.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Conduct research on computer products in support of PC procurement and development efforts. 
• Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Support development and implementation of new computer projects and new hardware installations.
• Where necessary, liaise with third-party support and PC equipment vendors.
• Aid in development of policy and planning within IT, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
• Design and implement strategies
• Work with vendors on various projects
• Assist Tier I Support Technicians with NG Helpdesk tickets
• Assist and troubleshoot any issues revolving Office 365 software, including endpoint management
• Responsible for maintaining the backups of hardware and software as necessary

• Excellent technical knowledge of network and PC hardware, including corporate workstations, ADSL Modems, and network switches.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, Windows 10 or higher, and Windows Server 2008 or higher.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.

Bilingual in Inuktitut and English

• Competitive Paid Leave Package 
• Travel Benefit 
• Labrador Allowance 
• Group insurance including health and dental 
• Group pension

Department: Finance, Human Resources & IT

Location: Nunatsiavut (Nain, Hopedale, Postville, Makkovik, Rigolet)/Happy Valley Goose Bay

Term: Permanent Full Time

Closing Date: December 13, 2024

How to Apply:

Please submit your resume to careers@nunatsiavut.com.

Applications should be submitted before 4:30 pm on closing day.